Quotes about bureaucracy

Bureaucracy is simultaneously the most crippling of Indian diseases and the highest of Indian art forms.

“A lot of things they speak of doing are things many humans have wanted to do but have never been able to muster a mandate to get them done. Things like legalizing drugs to take out the profit motive. Or paying teachers the way we do athletes, depending on how effective they are. Or getting rid of weapons whose only purpose is to kill people.”

“Is a mandate necessary?”

“If you’re going to overcome an economic incentive, yes.”

“Logic has no part?”

“No part at all. People can see the problem, they’re not stupid, but they can’t influence the legislators the way money can. Even when bad situations go on and on until the people are desperate for a correction, even when they threaten legislators with voting them out, the money still prevails.”

“It is hard for me to see how this could happen.”

Chad said, “The legislators react to a problem by writing a law, let’s say to put repeat drunk drivers in jail. The liquor industry objects, because they don’t like a lot of discussion about drunkenness, it hurts their image. The legislators react by amending the law to create a commission to study how best to jail drunk drivers. Then, when the budget bills come along, they fund only the commission. The appointees to the commission include representatives of the liquor industry.

“This allows the legislators to claim success, because the law got voted in. The liquor industry also claims success, because they made sure the law won’t work.

“The next step is to hire a lot of people to work for the commission, many of whom are also liquor industry supporters, and the commission begins to issue long, complicated, vaguely pointless reports. Now, however, there are jobs involved, and legislators can’t get rid of jobs, even useless ones.

“Then, repeatedly, the lawmakers amend the law further, tweaking this and changing that, but always adding more jobs—until we have a bureaucratic monstrosity that’s in the business of helping the liquor industry prevent legislation against drunk drivers. That’s the way our Forestry Service got to be owned by the lumbermen, and our DEA got to be owned by the drug cartels, welfare got to be owned by a social work hierarchy, and schools got to be owned by professional educationalists. None of them work, because that’s not what they’re designed to do.”

Oh, I know what you Enforcers think about the council, Ertigon. We’d have to be complete fools not to know. You take us for pompous idiots, mostly, layabouts who spend our days eating and drinking and engaging in our effete little rituals, none of which mean anything, accomplish anything. You’re perfectly right, that’s what we are. But then, that’s what we were assigned to do. That’s what we’re here for. It’s what all public servants have always been: roadblocks, resistors, interceptors of change, valves designed to shut down the flow of events, inhibitors of revolution, delayers of evolution, servants of the status quo.

I meant the petitions to provoke thought, to create discussion, but I underestimated the inertia in the system. I forgot that inertia is what bureaucracies are all about!

Sometimes there is such crowding that there is irritation, and this makes fear or anger; and following fear comes meetings of councils to make regulations; and following regulations is further irritation at the laws that are made.

The official style is at once humble, polite, curt and disagreeable: it derives partly from that used in Byzantine times by the eunuch slave-secretariat, writing stiffly in the name of His Sacred Majesty, whose confidence they enjoyed, to their fellow-slaves outside the palace precincts — for the Emperor had summary power over everyone; and partly from the style used by the cleric-bureaucracy of the Middle Ages, writing stiffly in the name of the feudal lords to their serfs and, though cautious of offending their employers, protected from injury by being servants of the Church, not of the Crown, and so subject to canon, not feudal, law. The official style of civil servants, so far as it recalls its Byzantine derivation, is written by slaves to fellow-slaves of a fictitious tyrant; and, so far as it recalls its mediaeval derivation, is written by members of a quasi-ecclesiastical body, on behalf of quasi-feudal ministers (who, being politicians, come under a different code of behaviour from theirs) to a serflike public.

The chief trouble with the official style is that it spreads far beyond the formal contexts to which it is suited. Most civil servants, having learned to write in this way, cannot throw off the habit. The obscurity of their public announcements largely accounts for the disrepute into which Departmental activities have fallen: for the public naturally supposes that Departments are as muddled and stodgy as their announcements.

The habit of obscurity is partly caused by a settled disinclination among public servants to give a definite refusal even where assent is out of the question; or to convey a vigorous rebuke even where, in private correspondence, any person with self-respect would feel bound to do so. The mood is conveyed by a polite and emasculated style — polite because, when writing to a member of the public, the public servant is, in theory at least, addressing one of his collective employers; emasculated because, as a cog in the Government machine, he must make his phrases look as mechanical as possible by stripping them of all personal feeling and opinion.

The essence of totalitarian government, and perhaps the nature of every bureaucracy, is to make functionaries and mere cogs in the administrative machinery out of men, and thus to dehumanise them.

I know the military. The sooner they can kick a problem upstairs the happier they will be.

How is it possible that today's academic Left has supported rather than protested campus speech codes as well as the grotesque surveillance and over-regulation of student life? American colleges have abandoned their educational mission and become government colonies, ruled by officious bureaucrats enforcing federal dictates. This despotic imperialism has no place in a modern democracy.

While I was mayor, I learned that government is a system of checks and balances — you can't simply walk in and change things. It takes time. I used to joke that it would be nice if a magic wand came with the job, if I could just wave it and make things work the way they're supposed to. But unfortunately it's not that easy. The bureaucracy is so huge that in a lot of situations all I can do is tell people the truth and let the chips fall where they may.

The policy was to keep everything in watertight compartments. In the interests of security, they said, but more likely in the interests of inefficiency.