Jack

In manufacturing, we try to stamp out variance. With people, variance is everything.

Getting the right people in the right jobs is a lot more important than developing a strategy.

Change has no constituency—and a perceived revolution has even less.

Arrogance is a killer, and wearing ambition on one's sleeve can have the same effect. There is a fine line between arrogance and self-confidence. Legitimate self-confidence is a winner. The true test of self-confidence is the courage to be open—to welcome change and new ideas regardless of their source. Self-confident people aren't afraid to have their views challenged. They relish the intellectual combat that enriches ideas.

Business success is less a function of grandiose predictions than it is a result of being able to respond rapidly to real changes as they occur.

Business has to be fun. For too many people, it's "just a job."

Getting every employee's mind into the game is a huge part of what a CEO job is all about. Taking everyone's best ideas and transferring them to others is the secret. There's nothing more important.