The mysterious thing about all this is that Japan- ask anybody who has been there- has superb service. And… — Dave Barry
The mysterious thing about all this is that Japan- ask anybody who has been there- has superb service. And not just in nice hotels. Everywhere. You walk into any store, any restaurant, no matter how low-rent it looks, and I bet you that somebody will immediately call out to you in a cheerful manner. This happened to us all over. I never understood what the people were saying, of course. They could have been saying: "Hah! Americans! We will eventually purchase your entire nation and use the Lincoln Memorial for tofu storage!" But they always sounded friendly and welcoming. And they were always eager to wait on us. I couldn't help but think of the many times I've been in American stores, especially large ones, attempting to give somebody some money in exchange for merchandise- which I always thought was the whole point of stores- but was unable to do so because the store employees were too busy with other, high-priority activities, such as talking or staring into space. More than once, in America's stores, I have felt like an intruder for trying to give money to clerks. "Oh great" is their unspoken but extremely clear attitude. "Here we had everything going nice and smooth, and along comes this doofus who wants- of all things!- to make a purchase. In a store, for God's sake."
p. 47Source: Wikiquote · CC BY-SA 4.0
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In Hiroshima, a bellman arrived at our room, literally, within one minute. He had obviously been sprinting, and he looked concerned. He checked the faucet, found it was, indeed, malfunctioning, and- now looking extremely- concerned- sprinted from the room. In no more than three minutes he was back with two more men, one of whom immediately went to work on the bathtub. The sole function of the other one, as far as we could tell, was to apologize to us on behalf of the hotel for having committed this monumentally embarrassing and totally unforgivable blunder. "We are very sorry," he kept saying, looking as though near tears. "Very sorry." "It's OK!" I kept saying. "Really!" But it did no good. The man was grieving. The bathtub was fixed in under ten minutes, after which all three men apologized extravagantly in various languages one last time, after which they left, after which I imagine the hotel's Vice President for Faucet Operations was taken outside and shot. No, just kidding. He probably took his own life. That's how seriously they take their jobs over there.
p. 48
My most important finding, however, does not involve the differences between us and Japan; it involves the similarities. Because despite the gulf, physical and cultural, between the United States and Japan, both societies are, in the end, made up of people, and people everywhere- when you strip away their superficial differences- are crazy.
p. 19
The way I attempted to learn Japanese was by reading a book called Japanese at a Glance in the plane from San Francisco to Tokyo. This is not the method recommended by experts. The method recommended by experts is to be born as a Japanese baby and raised by a Japanese family, in Japan.
p. 20
