A good apology is like antibiotic, a bad apology is like rubbing salt in the wound." — Randy Pausch

Treat the Disease, Not the Symptom.

And he (Andy Van Dam) put his arm around my shoulders and we went for a little walk and he said, Randy, it's such a shame that people perceive you as so arrogant. Because it's going to limit what you're going to be able to accomplish in life. What a hell of a way to word "you're being a jerk." [laughter] Right? He doesn't say you're a jerk. He says people are perceiving you this way and he says the downside is it's going to limit what you're going to be able to accomplish.

Find the best in everybody. … you might have to wait a long time, sometimes years, but people will show you their good side. Just keep waiting no matter how long it takes. No one is all evil. Everybody has a good side, just keep waiting, it will come out.