On level 14, Elizabeth is falling in love. This is what makes her such a good sales rep, and an emotional… — Max Barry
On level 14, Elizabeth is falling in love. This is what makes her such a good sales rep, and an emotional basket case: she falls in love with her customers. It is hard to convey just how wretchedly, boot-lickingly draining it is to be a salesperson. Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel. There is something wrong with the kind of person who becomes a sales rep, or if not, there is something wrong after six months.
p. 11Source: Wikiquote · CC BY-SA 4.0
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Senior Management may have been incompetent; it may have been corrupt; it was certainly full of assholes—but they were their incompetent, corrupt assholes.
p. 294
“What happened to sticking together? What happened to teamwork?” He gives Holly a dirty look.
“Hey,” Holly says. “You know what Roger told me? He said there’s no such thing as teamwork. It’s a con. The company doesn’t promote teams. If you want to get ahead you have to screw everybody else and look after yourself. Co-workers are competitors. Roger told me the truth: there’s no I in team, but there’s no U, either!”
p. 237
Mona says bravely, “I can’t see how this will work. You can’t abolish Senior Management. Zephyr isn’t a democracy. It’s a corporation.”
“I believe,” Klausman says, “that Jones is advancing the theory that those two concepts are not mutually exclusive.”
p. 289
