IQ is a genetic given that cannot be changed by life experience, and that our destiny in life is largely… — Daniel Goleman

There is an old-fashioned word for the body of skills that emotional intelligence represents: character.

In a very real sense we have two minds, one that thinks and one that feels. These two fundamentally different ways of knowing interact to construct our mental life.

Feelings are self-justifying, with a set of perceptions and "proofs" all their own.